House Rules

These rules form critical terms of a Guest’s right to be on the property. Management reserves the right to refuse entry or evict any guest that fails to respect and comply with the House Rules or any reasonable instruction from management.

Guests

Couran Cove is a property of over 200 hectares, on an island paradise that is relatively remote and surrounded by natural bushland and wildlife. For safety reasons, management ask that all visitors to the property be registered as either: a day visitor, in-house guest, resident or guest of a resident. This is a Workplace Health & Safety requirement. Please register as you arrive with Reception. Please familiarise yourself with the muster points and evacuation plans in case of emergency.

Check In / Out

Check-In time is after 2.30pm and Check-Out time before 10.30am. Should you require a late Check-Out, please contact Reception to extend your reservation (fees apply).

The Responsible Service of Alcohol

Only Couran Cove property owners are permitted to bring alcohol on to the property for consumption in their own private unit. Marina and house guests are not permitted to bring any alcohol on to the property under any circumstances. This is a Liquor Licencing regulation under the Innkeepers Act. Couran Cove management supports the Code of Conduct for the Responsible Service of Alcohol. Staff may refuse service or ask a guest to remove themselves from a service area.

Smoking

Couran Cove is a destination that strives to retain and protect the natural environment. The abundance of nature brings several challenges, not the least of which is the risk of bushfire. It is for this reason that we do not sell or promote smoking. Guests who smoke are required to use designated smoking areas. Smoking is prohibited in public areas.

Skateboards, Scooters and Bikes

For the safety of guests and staff, skateboards, scooters and bikes are not to be ridden on the marina or The Boardwalk areas. Please park bikes only in the areas provided. There is no bike parking on The Boardwalk or outside on the balcony of your room.

Buggies

The use of motorised buggies on the private roads of Couran Cove is by written approval from the Licensee and may be withdrawn without notice. All vehicles are required to have adequate insurance and statutory approval including registration. Operation of any vehicle must consider the environment and conditions. Wildlife, children, bicycles and pedestrians are a constant risk and caution should be exercised. All private roads are speed limited to 10-20kph. Buggy parking is not permitted on the boardwalk.

Noise

For the comfort of guests noise is be kept to a minimum after 9.30pm and before 8.30 am.

Damage

You are personally responsible for any damage you or your guests cause. Your room is stocked as a fully self-contained unit. Please do not take items of crockery or glassware from the restaurants or from another room back to your room. Please do not take items out of your room. Management may charge the cost of damages or missing items from your room to your pre-authorised credit card if a matter is not reported

Room Servicing

Couran Cove strives to look after our natural environment therefore rooms are serviced after the 7th day of your stay. Should you require a room clean or linen change please contact our front desk (charges apply).

Safety

Couran Cove is on an Island. There are no medical services on site, therefore it is your responsibility to take care of yourself and those with you to ensure you have a safe and enjoyable experience.

Should an emergency occur please contact reception, please deal with it as you would normally, that is to call 000 in dire situations or make arrangements to see a doctor at your earliest convenience. Security can be contacted by dialling 8888 on any house phone should you need assistance contacting authorities. Please report all work place, health and safety issues to reception.

The management ask that while we all enjoy this wonderful destination, each of us respects’ the rights and privileges of others. Lets enjoy this beautiful Island paradise together.

Couran Cove Island Resort Pty Ltd 12/12/2015