Frequently Asked Questions

What time can I check in and out?

Check in time is 2.30pm; check out is at 10.30am. Charges apply for late checkouts. Should the room be available prior to 2.30pm, you are welcome to check-in earlier.

How do I make a reservation?

The easiest way to proceed with a booking is through our website. Alternatively, you can call our Reservations team on (07) 5597 9999. Please keep in mind the rates quoted will be the same as online pricing.

I made a reservation however now the rates are cheaper?

The Resort adapts a dynamic pricing structure; all rates are updated daily. If you find your rate has decreased, and payment has been made within our booking payment terms and conditions, we are unable to amend or change this for you.


Your credit card will be required at the time of booking. If other methods of payment are required please contact the Resort for this information.

Room Types

Whilst we try our best to to accommodate specific room requests/views, the resort does not guarantee any special requests for room types, interconnecting rooms, adjacent rooms, and certain views from rooms, as we cannot guarantee these options for any of our accommodation.

How much does it cost to use the Resort facilities and activities?

Most of our resort facilities and activities are complementary to our in-house guests. Charges may apply if the equipment is returned in disrepair. Should you require more information on free and paid facilities please visit Reception.

Is there a Laundry accessible to guests?

Yes, we have a Guest Laundry located on-site which is open 24 hours a day. A small charge is applicable to use the washing machine and dryer. Laundry powder can also be purchased from the Guest Laundry.

Car park Fees

Car parking at our Hope Harbour facility is available at $8.5 per day (Maximum $42.50).

What are Reception hours?

Reception operates daily from 8:15am to 4:30pm. After hours emergency assistance is available to all in-house guests 24 hours a day.

Am I required to pay a bond on check in?

A $200 pre authorisation will be required upon check in at the resort.  You will be able to room charge to your account during your stay.  Upon departure, the pre authorisation may take 5-7 working days to come back into your account.

What if I arrive late and Reception is closed?

If you will be arriving late to the Resort, you will need assistance from our after-hours check in team. Located at Reception you will find a sign for late arrivals, please ring this number for assistance. Our after-hours team will assist you with checking in.

Are the prices listed online on a per guest or per room basis?

All rates listed for the Resort are on a per room basis. Additional charges will apply for extra guests.

I have booked two rooms. Can I have them interconnecting or on the same floor?

The Resort offers limited interconnecting rooms, however this request is not guaranteed and advising us at least 48 hours before you arrive is essential. Our Reservations Team will honour this and try their hardest to complete your request.

What is the Resort’s Cancellation policy?

Bookings are confirmed with a valid credit card detail, cancellation within 48 hours of standard check in time or no show will lead to one night room rental charge as cancellation fee. Sales and specials may have separate payments Terms & Conditions

Can I change the bedding configuration for my apartment?

Yes, bedding configurations can be altered upon request. Please make sure you request this at the time of booking.

Will my room be serviced?

Your apartment will be serviced if your stay is longer than 7 nights. Should you require new linen, towelling or amenities during your stay, this can be arranged through Reception for a small fee. Sales and specials may have separate service policies.

What do I need to bring?

We suggest that you bring your normal travelling items as well as beach towels, sunscreen and insect repellent. If you have forgotten to bring any of these items, they are available at the Resort kiosk.

Upgrade options?

We are more than happy to assist you with upgrades subject to availability. Charges will apply.

What Credit Cards do you accept?

We accept Master Card, Visa, Amex & Diners cards. Following surcharges are applicable for different cards:

Master Card: 1.5%

Visa: 1.5%

Amex & Diners: 1.5%

Currently we do not accept JCB.

Are there any Charges for Additional Guests?

All of our rates are based on the number of guests specified per apartment. For extra persons, rates begin from $20 per child or $30 per Adult per night up to the maximum occupancy.

Are pets welcome at Couran Cove Island Resort?

Unfortunately, due to South Stradbroke Island being heritage listed, we implement a strict “No Pet” policy.

Do you have luggage storage facilities?

After checking with our Reception team, we will store your luggage for you until your room is available. If you are checking out, you may also store your luggage at Reception for the day.

Can I smoke in the apartment that I have booked?

Smoking is not permitted inside the rooms; however guests may smoke on their balcony, ash trays are not provided. There are designated smoking areas clearly located around the Resort.

Can’t Find the Answer to your Question?

If you have any more questions or require further assistance, please do not hesitate to contact us on [email protected]